To offer a diverse collection of luxury items, we partner with reputable supplier warehouses throughout the United States and select international designer brands. While products may ship directly from these carefully chosen partners to ensure faster delivery, Southlake Paws remains your dedicated point of contact for every order and concern.

Most in-stock items are delivered within 3 to 5 business days after processing. For our specialty, custom-made, or international designer collections, delivery typically takes 8 to 11 business days. Standard order processing usually takes 1–3 business days, Monday through Friday.

Shipping rates are calculated transparently at checkout based on your order's weight and delivery address. We ensure all shipping charges and handling fees are clearly displayed before you complete your purchase, with no hidden fees added later.

We offer replacements or refunds for items that arrive damaged, defective, or incorrect. Please contact us at service@southlakepaws.com within seven (7) days of delivery with your order number and clear photos of the issue to begin the process. All returns require a Return Merchandise Authorization (RMA) to ensure they are sent to the correct processing facility.

Every order placed with Southlake Paws includes reliable tracked shipping. Once your order leaves the warehouse, you will receive a confirmation email with a tracking number so you can stay informed from fulfillment to doorstep delivery.