Privacy policy
Last Updated: November 2025
Southlake Paws — a division of Hometown Animal Supply LLC (“Southlake Paws,” “we,” “our,” or “us”) — provides this online store and related services to offer a secure and personalized shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect personal information necessary to provide our services and support your shopping experience.
Contact Information:
We collect your name, billing and shipping address, email address, and phone number when placing an order or communicating with us.
Order and Payment Details:
We collect information about items purchased, order history, and payment-related details. Full payment card numbers are not stored by Southlake Paws; they are processed securely through our payment providers.
Account Information:
If you create an account, we may collect your username, password, preferences, and saved information.
Communications:
If you contact customer support, we collect the information you provide, including order details, messages, and attachments.
Device and Usage Data:
We automatically collect certain information such as IP address, browser type, device type, pages viewed, and interactions with our website. This information may be collected through cookies and analytics tools to improve performance and personalize your experience.
How We Use Your Information
We use personal information to fulfill and improve our services, including processing and shipping orders, managing customer inquiries, and enhancing website performance. We may use your information to send order confirmations, shipping notifications, and customer service updates. Information may also be used to detect or prevent fraud, comply with legal obligations, and support business operations.
Where permitted, we may send personalized offers or marketing communications. You may unsubscribe from marketing emails at any time by clicking the link in the message or contacting us.
How We Share Your Information
We may share personal information with trusted third parties who help us operate our business. These include Shopify, which hosts our store and processes important aspects of checkout and order management; payment processors that securely handle transactions; shipping and fulfillment partners; and service providers supporting analytics, marketing, or technical functions.
We do not sell personal information.
Information may also be shared when required by law, to protect our rights or customers, or when you request or consent to the disclosure.
Shopify as a Service Provider
Our store is hosted by Shopify, which provides the e-commerce platform that supports payment processing, secure checkout, order management, and store functionality. Shopify may collect and process your personal information as needed to support these services.
You may review Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
Third-Party Links
Our website may include links to external sites or applications that are not operated by us. Their privacy practices are governed by their own policies. We are not responsible for how those third-party sites handle your information.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us so we can promptly remove it.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. While no method of data transmission or storage is completely secure, we strive to protect your information to the best of our ability.
We retain personal data only as long as necessary to fulfill orders, maintain your account, comply with legal requirements, prevent fraud, or resolve disputes.
Your Rights
Depending on your location and applicable laws, you may have the right to request access to your personal information, ask for updates or corrections, request deletion where legally permissible, or opt out of marketing communications. To make a request, please contact us using the information provided below. We may require identity verification for security purposes.
We will not deny services or discriminate against you for exercising your privacy rights.
International Transfers
Your information may be stored or processed outside your home country, including in locations where data protection laws may differ. When required, we use appropriate safeguards, such as Standard Contractual Clauses, to ensure your information remains protected.
Changes to This Policy
We may update this Privacy Policy periodically. When changes are made, the “Last Updated” date at the top of this page will be revised. We encourage you to review the policy from time to time to stay informed about how your information is handled.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is managed, please contact us:
Southlake Paws — Hometown Animal Supply LLC
520 E Vine Street, Suite #1983
Keller, TX 76248
United States
Email: service@southlakepaws.com
Phone: (214) 308-1733