Southlake Paws is committed to providing prompt, reliable, and friendly customer support. Whether you have questions about products, ordering, delivery, returns, or anything else, our team is here to help.

Online Store: www.SouthlakePaws.com

Contact Details

Customer Care Email: service@southlakepaws.com
Customer Care Phone: (214) 308-1733
Text Support: (214) 308-1733

Please include your order number when contacting us so we can assist you quickly.

Business Hours

Monday through Friday: 8:00 AM to 5:00 PM CST
Saturday and Sunday: Closed

Messages received outside business hours will be answered promptly on the next business day.

Business and Mailing Address

Full Legal Entity: Southlake Paws – Hometown Animal Supply LLC
Business & Mailing Address:
520 E Vine Street, Suite #1983
Keller, TX 76248
United States

Please note that this is a business and mailing address only. It is not a return warehouse.
For all approved returns, you must receive a Return Merchandise Authorization (RMA) and the correct return address from our support team. Unauthorized returns sent to this address may be refused or delayed.

We look forward to assisting you and will respond as quickly as possible during normal business hours.