Privacy Policy

Last Updated: January 1, 2026

Southlake Paws, a division of Hometown Animal Supply LLC, provides this online store and related services to offer a secure and personalized shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or make a purchase. By using our website, you agree to the practices described in this policy.

Information We Collect We collect personal information necessary to provide our services and support your shopping experience. This includes contact information such as your name, billing and shipping address, email address, and phone number when you place an order. We also collect order and payment details; however, full payment card numbers are not stored by Southlake Paws as they are processed securely through our encrypted payment providers. Additionally, we automatically collect device and usage data such as your IP address and browser type through cookies to improve our website performance.

How We Use Your Information We use personal information to fulfill and improve our services, including processing and shipping orders and managing customer inquiries. Your information allows us to send order confirmations, shipping notifications, and essential customer service updates. We also use this data to detect or prevent fraud, comply with legal obligations, and support our business operations. Where permitted, we may send personalized offers, and you may unsubscribe at any time.

How We Share Your Information Southlake Paws does not sell your personal information. We only share information with trusted third parties who help us operate our business. This includes Shopify, which hosts our store and manages the checkout process, as well as payment processors and shipping partners. Information may also be shared when required by law or to protect our legal rights.

Shopify and Secure Payments Our store is hosted by Shopify, which provides the e-commerce platform that supports our secure checkout and order management. Furthermore, our website uses Secure Sockets Layer (SSL) technology and follows PCI-DSS requirements to ensure your payment data is handled with the highest level of security during the transaction process.

Data Security and Retention We use reasonable administrative and technical safeguards to protect your data. While no method of transmission is completely secure, we strive to protect your information to the best of our ability. We retain personal data only as long as necessary to fulfill orders, comply with legal requirements, or resolve disputes.

Contact Us If you have any questions about this Privacy Policy or how your personal information is managed, please reach out to us using the details below.

Legal Entity: Southlake Paws — Hometown Animal Supply LLC Email: service@southlakepaws.com Phone: (214) 308-1733

Administrative Office: 6729 Starnes Road North Richland Hills, TX 76182 (Administrative office only. No public retail storefront, showroom, or in-person services.)