Privacy policy

Last updated: August 10, 2025

Southlake Paws operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”). Southlake Paws is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of personal information.

By using and accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

We define personal information as data that identifies or can reasonably be linked to you or another person. This does not include anonymized or de-identified data. Depending on your location, legal requirements, and how you interact with us, we may collect contact details such as your name, billing and shipping addresses, phone number, and email address. We may process financial information such as payment card details, account numbers, and payment confirmations. Account information like usernames, passwords, preferences, and settings may also be collected. Transaction details regarding items viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled, as well as past orders, may be stored. Communications you send to us, device information including IP address and browser type, and usage information such as how and when you navigate the Services are also collected.

Sources of Personal Information

We collect personal information directly from you when you create an account, make a purchase, or contact us; automatically through cookies, analytics tools, and similar technologies; from our service providers when they perform tasks on our behalf; and from partners or third parties in order to enhance our Services.

How We Use Personal Information

We use personal information to provide, operate, and improve the Services, including fulfilling orders, processing payments, arranging shipping, facilitating returns, managing your account, and personalizing your shopping experience. Marketing and promotional purposes include sending you emails, texts, or postal mail about products and offers, as well as showing you relevant ads on our site and other websites. We use information for security and fraud prevention, including authenticating accounts, detecting unauthorized activity, and protecting users. We also use personal information to provide customer support, comply with legal obligations, respond to law enforcement, and enforce our policies.

How We Disclose Personal Information

We may share personal information with Shopify, vendors, and service providers such as payment processors, IT management, cloud storage providers, analytics services, fulfillment and shipping partners, and marketing platforms. We may disclose data to business and marketing partners for advertising purposes, to affiliates within our corporate group, or as required for business transactions like mergers or acquisitions. We may also share information as required by law, to protect safety, or when you request or consent to such disclosure.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information about your use of the Services to provide and improve them. Information you provide may be transferred to Shopify and to third parties in other countries. Shopify may combine your interactions with our store and other merchants to offer enhanced features. In some cases, Shopify is the controller of your information. Details on Shopify’s data practices and your rights are available in the Shopify Privacy Policy.

Third-Party Links

The Services may link to other websites or platforms not operated by us. We are not responsible for the privacy or security of these sites, and you should review their policies. Information you share publicly or on third-party social platforms may be visible to others and used outside our control.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect data from individuals under the age of majority in your jurisdiction. If you believe we have collected personal information from a minor, contact us to request deletion.

Security and Retention

While we maintain reasonable safeguards, no system is completely secure. Please avoid sending sensitive information through unsecured channels. We retain personal information as long as necessary to maintain your account, fulfill orders, comply with laws, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to access, delete, correct, or request a copy of your personal information; to opt out of certain data sales or sharing; or to manage marketing preferences. Requests may require identity verification and, where applicable, authorization proof for an agent to act on your behalf. We will respond as required by law and will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we handle your personal information, contact us using the information below. Depending on your jurisdiction, you may also have the right to escalate your complaint to a local data protection authority.

International Transfers

Your personal information may be transferred and processed outside of your home country. Where required, we use recognized legal mechanisms such as Standard Contractual Clauses to safeguard these transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted here with a revised “Last updated” date.

Contact

For any questions about this Privacy Policy or our privacy practices, contact us at:
Email: service@southlakepaws.com
Phone: (214) 308-1733
Mailing Address: 520 E Vine Street, Suite #1983, Keller, TX 76248, United States