Terms of Service

Last Updated: January 1, 2026

Overview Welcome to Southlake Paws. Throughout this site, the terms “we,” “us,” and “our” refer to Southlake Paws, which is a division of Hometown Animal Supply LLC. Southlake Paws operates this website and online store to provide a secure and curated shopping experience for pet lovers. Our store is hosted and powered by Shopify. These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return Policy, govern your use of our services. By accessing or using our website, you agree to be bound by these terms.

Eligibility and Accounts To use our services, you must be at least the age of majority in your state or province of residence. You are responsible for providing accurate and complete information when creating an account and for maintaining the confidentiality of your login credentials.

Products and Availability We make every effort to present product descriptions, images, and specifications as accurately as possible. However, we do not guarantee that descriptions or images are error-free, current, or fully accurate. Products and product details may be modified or discontinued at any time without notice. All products offered are intended for personal use and not for resale.

Orders and Payment Placing an order constitutes an offer to purchase products. We reserve the right to accept, decline, or cancel any order for reasons including limited availability, pricing or listing errors, or suspected fraud. An order is considered confirmed only after payment has been successfully processed.

Shipping and Delivery Shipping timelines provided at checkout are estimates and are not guaranteed. Under typical conditions, most orders delivered within the United States arrive within the timeframes specified in our Shipping Policy. Actual delivery times may vary based on carrier performance, supplier processing, or seasonal volume. Once an order has been transferred to the shipping carrier, the risk of loss passes to the customer.

Intellectual Property All content available on this website, including text, images, graphics, logos, and product designs, is owned by Southlake Paws or our partners and is protected by intellectual property laws.

Governing Law These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas, United States. Any disputes must be resolved in state or federal courts located in Texas.

Contact Information Questions about the Terms of Service should be sent to us at our official business addresses below.

Legal Entity: Southlake Paws — Hometown Animal Supply LLC Email: service@southlakepaws.com Phone: (214) 308-1733

Administrative Office: 6729 Starnes Road North Richland Hills, TX 76182 (Administrative office only. No public retail storefront, showroom, or in-person services.)