Contact Us

At Southlake Paws, we are committed to providing prompt, reliable, and friendly support for you and your pets. Whether you have questions about our products, an existing order, shipping, or returns, our team is here to assist you.

Customer Support

Email: service@southlakepaws.com We typically respond within 1 business day (Monday through Friday).

Phone & Text: (214) 308-1733 If we are assisting other customers, please leave a message and we will return your call promptly.

Support Hours: Monday – Friday: 8:00 AM – 5:00 PM CST Saturday – Sunday: Closed Messages received outside business hours will be addressed on the next business day.

Business Information

Southlake Paws is a trade name owned and operated by Hometown Animal Supply LLC.

Returns Policy

We want to ensure your return is handled smoothly. Because our products ship from various fulfillment partners, returns must be routed correctly to be processed.

1. Request an RMA: All returns require a Return Merchandise Authorization (RMA). Please email service@southlakepaws.com to initiate a return. We will provide your RMA number and instructions within 1 business day.

2. Return Address: Approved returns must be shipped to the specific warehouse address provided in your RMA instructions.

3. Important: Please do not send returns to our administrative office address on Starnes Road. Returns sent to the wrong location may be refused or significantly delayed.