About Us

Welcome to Southlake Paws

Your Complete Online Pet Department Store & Luxury Boutique

Welcome to Southlake Paws, where pets are family. As a premier online pet department store administered from our headquarters in Texas, we are dedicated to bringing you the best in both everyday pet essentials and luxury pet products. We are proudly operated as a division of Hometown Animal Supply LLC.

Our Mission: Premium Pet Supplies & Everyday Essentials in One Place We created Southlake Paws to be the ultimate one-stop shop for pet parents. We know that caring for a dog or cat means stocking up on practical, everyday essentials for your daily routine, while still having the option to treat your furry family members to high-end splurges. Whether you are shopping for a reliable, orthopedic dog bed, stylish apparel for pet lovers, or a designer crystal pet collar, our curated catalog caters to pets and their people at every price point.

A Modern Approach to Shopping for Pets Online By operating exclusively as an online pet store, we aren't limited by the shelf space of a traditional brick-and-mortar shop. We partner with a strategic network of trusted domestic suppliers, apparel makers, and exclusive designer brands to bring you a massive inventory of high-quality dog and cat accessories.

To ensure fast and efficient delivery, some specialty items ship directly from our vetted partners. But whether you're buying affordable pet toys or premium pet furniture, Southlake Paws is always your sole point of contact. Every order, inquiry, and concern is handled personally by our dedicated administrative team. We are built on three core pillars: Trust, Transparency, and Exceptional Customer Care.

Transparent Shipping & Clear Expectations We believe buying pet supplies online should be confident and straightforward.

Processing Time: Most orders are processed within 1 to 3 business days (Monday–Friday, excluding holidays).

Tracked Delivery: Every order includes shipment tracking and delivery updates so you know exactly when your items will arrive.

Shipping Region: We proudly ship within the United States. (Please note: A physical residential or business address is required for most orders; we cannot ship larger items to P.O. Boxes).

Contact Us While we do not operate a public retail storefront, our team is here to help you shop our digital aisles!

Email: service@southlakepaws.com

Phone/Text: (214) 308-1733

Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST

(Please note: As an online-exclusive retailer, we do not have a physical storefront or offer in-person services).

Returns & Exchanges: We want you to love what you ordered! To initiate a return, simply email our team to receive a fast Return Merchandise Authorization (RMA) and proper shipping instructions. Because we utilize multiple fulfillment centers across the country, authorized returns must be sent directly to the specific warehouse address provided in your RMA.

(A Note on Our Name: Southlake Paws is a privately owned business and is not affiliated with the City of Southlake, Texas, or its municipal departments. Our name simply reflects our local Texas roots and brand identity!)