Terms of service

Last Updated: August 10, 2025

Overview

Welcome to Southlake Paws. The terms “we”, “us” and “our” refer to Southlake Paws. Southlake Paws operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Southlake Paws is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, along with any policies referenced herein, describe your rights and responsibilities when using the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

1. Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence and have consented to allow any minor dependents to use the Services on devices you own or manage. You may be required to provide accurate and complete personal, billing, payment, and shipping information. You are responsible for maintaining the security of your account and are solely liable for all activity under it. Accounts may not be sold, transferred, or licensed to others.

2. Our Products

We make every effort to display our products accurately, though colors and appearances may vary depending on device settings. We do not guarantee that products will meet your expectations or match their depiction online. Product descriptions may change at any time, and we may discontinue products or limit availability at our discretion.

3. Orders

Placing an order constitutes an offer to purchase. Orders are accepted only when confirmed by Southlake Paws, after payment is processed. We may decline, cancel, or modify orders at our discretion. Purchases are subject to our Refund Policy. Products are intended for personal use and not for commercial resale or export.

4. Prices and Billing

Prices, discounts, and promotions are subject to change without notice. Charges at checkout are based on current pricing and do not include applicable taxes, shipping, or customs fees unless stated. You agree to provide valid, updated payment information and authorize all charges associated with your order.

5. Shipping and Delivery

Delivery times are estimates only. We are not liable for delays caused by carriers, customs, or events beyond our control. Once products are transferred to the carrier, risk of loss passes to you.

6. Intellectual Property

All trademarks, designs, text, images, videos, and content within the Services are the property of Southlake Paws or its licensors and are protected under applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

7. Optional Tools

Access to optional third-party tools is provided “as is” without warranties. Use of such tools is at your own risk, and you should review the applicable terms from those providers.

8. Third-Party Links

The Services may contain links or content from third parties. We are not responsible for their accuracy, security, or content. Use of these sites is at your own risk.

9. Relationship with Shopify

Southlake Paws is powered by Shopify, but purchases made through our store are directly with Southlake Paws. Shopify is not responsible for your transactions, and you release Shopify from any related claims.

10. Privacy Policy

Personal information collected through the Services is subject to our Privacy Policy and, where applicable, Shopify’s Privacy Policy. Shopify may collect and process personal information about your access to and use of the Services to provide and improve them.

11. Feedback

If you provide feedback, you grant us a perpetual, worldwide, royalty-free license to use it for any purpose, including commercial use. You must own all rights to the feedback you submit.

12. Errors, Inaccuracies, and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions, including those affecting product descriptions, pricing, or availability, and to cancel or update orders accordingly.

13. Prohibited Uses

You may not use the Services for unlawful purposes, to infringe on intellectual property rights, to transmit harmful code, to mislead others, or to interfere with the functionality or security of the Services. We reserve the right to terminate accounts for violations.

14. Termination

We may terminate or suspend your account and access to the Services at our discretion, without notice. Certain provisions will survive termination, including those related to intellectual property, warranties, and liability.

15. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

16. Limitation of Liability

To the fullest extent permitted by law, Southlake Paws, Shopify, and their affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.

17. Indemnification

You agree to indemnify and hold harmless Southlake Paws, Shopify, and their affiliates from any claims arising from your breach of these Terms or violation of laws or rights of others.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

19. Waiver; Entire Agreement

Failure to enforce any provision of these Terms does not waive our rights. These Terms and referenced policies constitute the entire agreement between you and Southlake Paws.

20. Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations without notice.

21. Governing Law

These Terms are governed by the laws of the jurisdiction where Southlake Paws is headquartered, with venue in its courts.

22. Headings

Headings are for convenience only and do not affect interpretation.

23. Changes to Terms of Service

We may update these Terms at any time by posting changes to our website. Your continued use of the Services after updates constitutes acceptance of the revised Terms.

24. Contact Information

For questions about these Terms of Service, contact us at:
Southlake Paws
service@southlakepaws.com
520 E Vine Street, Suite #1983
Keller, TX 76248, United States
(214) 308-1733