Contact information

At Southlake Paws, we are committed to providing prompt, reliable, and friendly support for you and your pets. Whether you have questions about our products, an existing order, or our delivery process, our team is here to assist you.

Customer Support Information

Customer Care Email service@southlakepaws.com Our team monitors email 24/7 and typically responds within 24 hours.

Phone and Text Support (214) 308-1733

Business Hours Monday through Friday: 8:00 AM to 5:00 PM CST Saturday and Sunday: Closed Messages received outside of business hours will be addressed on the following business day.

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Official Business Details

Southlake Paws is owned and operated by Hometown Animal Supply LLC.

Registration and Mailing Address 9900 Spectrum Drive Austin, TX 78717 United States

Important Note on Returns Please do not send returns to the mailing address listed above, as this is an administrative office and cannot process physical shipments. To initiate a return, please contact us at service@southlakepaws.com to receive a Return Merchandise Authorization (RMA) and the specific warehouse return address. Unauthorized returns sent to the Austin office may be refused or delayed.