Shipping Time:

Standard shipping typically takes 5–7 business days, depending on your location. Delivery times may vary during peak seasons or due to carrier delays.

All orders will include a tracking number, which will be provided via email once your package has shipped so you can monitor its progress every step of the way.

Order Cancellations:

Because some items may ship the same day an order is placed, we cannot guarantee cancellations once an order is submitted. You’re welcome to request a cancellation, and we’ll do our best to accommodate, but it is not guaranteed.

If you have any questions about your order or shipping status, feel free to reach out to our customer support team. We’re always happy to help!

Shipping Policy – Southlake Paws

At Southlake Paws, we’re committed to getting your order to you as quickly and efficiently as possible. Here's what you can expect when you shop with us:

Order Processing:

All orders are processed within 1–2 business days, and often even sooner. Please note that some items may ship the same day they are ordered, depending on availability and timing.

Shipping Time:

Standard shipping typically takes 5–7 business days, depending on your location. Delivery times may vary during peak seasons or due to carrier delays.

Return Policy – Southlake Paws

At Southlake Paws, the health and safety of all pets is our top priority. For this reason, we do not accept returns on any products, unless the item was damaged during shipping or sent in error.

This policy helps us ensure that every item we ship is clean, unused, and safe for your pet.

Exceptions:

On rare occasions, we may be able to approve an exception to our return policy. If you believe your situation qualifies, please email us at service@southlakepaws.com with your order number and details. All exception requests must be reviewed and approved by our team before a return can be authorized.

Thank you for understanding and for helping us maintain the highest standards of pet product safety.